Customer Success Stories: Mechanical Services Company

Mechanical Service Company: Virginia’s Heating & Air Conditioning Standard Since 1955.

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Background

Mechanical Service Company is an industry leader in the Hampton Roads area for the quality installation and servicing of home comfort systems. From heat pumps, gas furnaces, air conditioners, humidifiers, and electronic air purifiers to programmable thermostats and zoning control units, Mechanical Service Company provides everything to meet comfort needs, improve your indoor air quality, and more!

 

As the areas premier Trane Comfort Specialist, Mechanical Service Company keeps Hampton Roads homes and offices comfortable with the exclusive Energy Savings Agreement and comprehensive Precision Tune-ups.

The Challenge

From a marketing standpoint, one way Mechanical Service Company positively distinguishes itself from competitors is by promising to work around customers’ busy schedules, responding to customers’ needs, and by consistently exceeding the highest standards of customer service. 

 

Tracking technicians and crews has always been a challenge, even for Mechanical Service Company.  Their promise to “be there when you need us” demands the greatest effort possible and makes GPS monitoring a perfect fit within the company culture. Mechanical Service Company was looking for a way to gain more control over the dispatch process and better communication between dispatchers and service technicians.

The Solution: Telogis GPS Fleet Management System from getRightThere.

 

getRightThere analyzed the specific needs of Mechanical Services Company and tailored an application of the Telogis GPS Fleet Management System to answer its particular requirements. As it does with all customers, getRightThere installed the system and trained Mechanical Service Company employees on how to get the greatest service from this potent management tool.

 

The Telogis GPS Fleet Management System enables Mechanical Service Company dispatchers to monitor the exact status of every service vehicle. The office can follow the progress of a truck to a work site and know the exact speed of the vehicle, lowering the likelihood for traffic violations and thus lowering insurance costs. Additionally, the dispatcher can determine if a vehicle took the most direct route a job site, if it is idling, or if it has been turned off. Ensuring a vehicle is used efficiently lowers fuel and maintenance costs. More work can now be handled because the dispatcher knows when a crew has completed work and is ready for reassignment. The system improves communication between the dispatchers and the service technician allowing for increased customer satisfaction.

Results

• Improved response times
  • Lowered vehicle insurance
  • Lower fuel costs
  • Higher work efficiency
  • Improved customer satisfaction